Refund policy

Refund and Return Policy

At Vantura Shop, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

RETURNS

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it;
  • Be in the original packaging;
  • Include proof of purchase or order confirmation.

To start a return, please contact us at:

Email:
rafaelmadrigal0001@gmail.com

Please do not send your item back to the manufacturer. Returns must be approved by us before being shipped.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

  • Gift cards;
  • Downloadable software products;
  • Items that are used, damaged, or missing parts for reasons not caused by our error;
  • Personal care, hygiene, or sanitary products that have been opened or used;
  • Any item returned after the 30-day return period.

We reserve the right to refuse returns that do not meet the conditions stated above.

PARTIAL REFUNDS

In some situations, only partial refunds may be granted, including:

  • Items that show signs of use;
  • Items not in their original condition;
  • Items damaged after delivery due to customer handling;
  • Items missing parts or accessories not caused by our error;
  • Items returned more than 30 days after delivery.

REFUNDS

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed and automatically applied to your original payment method.

Please allow some time for your bank or payment provider to process and display the refund.

LATE OR MISSING REFUNDS

If you have not received your refund yet, please:

  1. Check your bank account again;
  2. Contact your credit card company or payment provider;
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

rafaelmadrigal0001@gmail.com

SALE ITEMS

Only regular-priced items may be eligible for a refund.

Sale items are not eligible for refunds unless required by applicable consumer protection laws.

EXCHANGES

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same item, please contact us at:

rafaelmadrigal0001@gmail.com

Approved exchanges should be sent to:

W Hause Ave
Las Vegas, NV 89030
United States

GIFTS

If an item was marked as a gift when purchased and sent directly to you, you may receive store credit for the value of the returned item after we receive and inspect it.

If the item was not marked as a gift, or the gift purchaser received the order first, any approved refund will be issued to the original purchaser.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.

Original shipping costs are non-refundable.

If a refund is approved, the cost of return shipping may be deducted from your refund when applicable.

We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75. We cannot guarantee that we will receive your returned item.

INTERNATIONAL ORDERS

For international customers, return shipping times may vary depending on your location and shipping provider.

Customers are responsible for complying with any customs requirements related to returns.

CONTACT US

If you have any questions about our Return and Refund Policy, please contact us:

Email:
rafaelmadrigal0001@gmail.com

Address:

W Hause Ave
Las Vegas, NV 89030
United States